Refund & Return Policy

1. If product performance met problems within 7 days after the product is sold, the problem should be checked and confirmed by lockin or related technical inspection personnel. For those that are not within the scope of "non-replacement", consumers can choose to return, exchange or for repairs, lockin will take the cost of two-way logistics.

2. Within 15 days of the product being sold, if there is a performance problem, the problem should be confirmed by lockin or related technical inspection personnel. For those that are not within the scope of "non-replacement", consumers can choose to exchange or repair, and lockin will take two-way Logistics costs.

3. Within 1 year since the product is sold, if there is a performance problem, the problem should be confirmed by lockin or related technical testing personnel. For products that are not in the scope of "non-free maintenance" within the warranty period, consumers can get free repairs or replace faulty parts for services, lockin take one-way logistics costs. For products that fall under the "non-warranty period" or "non-free maintenance", consumers can choose the paid maintenance service for the product, and the labor costs, and logistics costs incurred by the maintenance It is borne by the customer.
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