Refund & Return Policy
1. If product performance met problems within 7 days after the product is sold, the problem should be checked and confirmed by lockin or related technical inspection personnel. For those that are not within the scope of "non-replacement", consumers can choose to return, exchange or for repairs, lockin will take the cost of two-way logistics.
2. Within 15 days of the product being sold, if there is a performance problem, the problem should be confirmed by lockin or related technical inspection personnel. For those that are not within the scope of "non-replacement", consumers can choose to exchange or repair, and lockin will take two-way Logistics costs.
3. Within 1 year since the product is sold, if there is a performance problem, the problem should be confirmed by lockin or related technical testing personnel. For products that are not in the scope of "non-free maintenance" within the warranty period, consumers can get free repairs or replace faulty parts for services, lockin take one-way logistics costs. For products that fall under the "non-warranty period" or "non-free maintenance", consumers can choose the paid maintenance service for the product, and the labor costs, and logistics costs incurred by the maintenance It is borne by the customer.
2. Within 15 days of the product being sold, if there is a performance problem, the problem should be confirmed by lockin or related technical inspection personnel. For those that are not within the scope of "non-replacement", consumers can choose to exchange or repair, and lockin will take two-way Logistics costs.
3. Within 1 year since the product is sold, if there is a performance problem, the problem should be confirmed by lockin or related technical testing personnel. For products that are not in the scope of "non-free maintenance" within the warranty period, consumers can get free repairs or replace faulty parts for services, lockin take one-way logistics costs. For products that fall under the "non-warranty period" or "non-free maintenance", consumers can choose the paid maintenance service for the product, and the labor costs, and logistics costs incurred by the maintenance It is borne by the customer.
